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Capita Fulfilment Services provide high capacity inbound contact centre services, with quality at the core of all we do.

An industry-leader in contact centre services, we are a true partner to our clients’ utilising considerable experience and advanced technology to help you plan and deliver marketing strategies.

Operating from dual sites we employ latest VoIP telephony technology and call management software to deliver a seamless ‘single virtual contact centre’ environment. Telephony is fully scalable enabling us to meet the specific needs of clients’ large and small.

We provide both dedicated and shared resource as well as automated call handling. Real-time access to call information and historical data ensure agents’ performance is effectively managed.

We adopt a customer focused approach because we know the value of your customers, and that is reflected in the way we manage our contact centres.