This club saw the potential behind branded merchandise through sales at the ground but lacked the experience and resources to take full advantage.
Capita Fulfilment Services provides this client with services including handling responses from all media channels, data capture, order processing, payment processing, stock control and storage for picking, packing and despatch of all orders. To ensure this operation runs efficiently, Capita Fulfilment Services provides fully managed information, marketing reports and statistics.
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Damart:
Order taking, enquiry handling, customer service, trouble-shooting
Football Club:
Multi-channel response handling, data capture, order processing